Ring devices may have their performance affected by extreme weather and other conditions. We've listed a few suggestions on what to do if your Ring device runs out of power or shuts down.
Learn what to do if you received a Cool Down Mode error message in the Ring app.
Extremely cold weather has unfortunate effects on lithium-ion batteries such as those used in Ring devices. As the temperature drops, batteries may have trouble holding a charge. If it gets cold enough, the batteries may temporarily disconnect power until the temperature normalizes. We design our devices this way to protect their overall lifespan.
At certain temperatures, the batteries in your Ring device may run out of power faster than expected and may need to be recharged more often. This is expected behavior and your Ring device should return to normal operation when the temperature goes up.
Another important factor in Ring’s battery life is whether it is wired to another source of power such as an existing powered doorbell chime. Ring battery-powered devices are run off the batteries, not off of the external power source. The external power sources are used to recharge the batteries and cannot power the device. When the temperature drops below freezing, the battery will stop accepting the external charge and may run out of power.
Key temperatures
36°F (3°C):
The batterymay not hold a charge as effectively, resulting in you having to charge the unit more frequently.
32°F (0°C):
The batterymay not charge at all. Even hardwired configurations may not charge the battery. Alerts may be displayed in the Ring app for certain devices.
~-5°F (-20.5°C):
The battery may disconnect power completely until temperatures warm up, or it may enter Sleep Mode for some Ring Smart Lighting devices (see below to learn more about Sleep Mode).
What to do when it gets cold
Bring your device inside:
When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.
Make sure your battery is fully charged:
When charging your battery, be sure that it reaches 100% before your remount the device. While the battery still won't be as effective as when the temperatures are warmer, making sure that the battery is at 100% will allow your device to work as long as possible.
Monitor your charge and the temperature:
As long as the temperature hovers around the points listed above, you may have issues with battery charge. Therefore it's important to constantly monitor your battery life when it gets cold to make sure your device is always working.
I tried to recharge my battery on a very cold day and the battery wouldn't recharge. What's going on?
If the battery is too cold, onboard software will keep it from charging in order to avoid damaging the battery. Bring the battery inside and allow it to warm to room temperature before trying to recharge the battery.
Get more information on battery life.
While Ring devices are engineered to work in a variety of weather conditions, extreme heat conditions and exposure to direct sunlight can cause overheating and damage the internal components of your Ring device. Your devices are programmed to shut down and not ring before the heat tolerance of the device is exceeded. Note that this behavior is expected and the device should reactivate when the temperature goes down.
Key temperatures
120°F (50°C):
When the environment reaches this temperature, the device will shut down immediately to avoid damaging the internal components.
113°F (45°C):
While your Ring device may operate at this temperature, prolonged exposure to this level of heat may also cause the device to shut down.
What to do when it gets too hot
Bring your device inside.
When it gets hot, bring the entire device inside, take out the batteries and allow both the batteries and the unit to cool to room temperature. Do not charge the batteries until they have cooled to room temperature.
Look for shade.
Remember that direct sunlight may heat up your Ring device to hotter than the ambient temperature and trigger a shutdown. If possible, install your device in an area that gets shade at least a few hours a day.
Keep an eye on the daily weather.
While your Ring device will operate at 105°F, a couple of days at this temperature may trigger a potential shutdown.
To protect your batteries from further damage, Ring puts some devices in Sleep Mode. Only newer solar devices will have the Sleep Mode capability.Your device will enter Sleep Mode in these cases:
Reaches high temperature (~140˚F/60˚C)
Reaches low temperature (~-5˚F/-20.5˚C)
Reaches critical battery level (~10% battery or lower)
To learn more about managing the battery life of your Ring smart lights, read Battery Life and Your Smart Light Battery Devices.
Last updated 4 months ago
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FAQs
What to do when it gets cold. Bring your device inside: When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.
What temperature can Ring cameras withstand? ›
Glad you asked. Most of our out door rated devices have a required operating temperature of -5°F to 122°F (-20°C to 50°C), with the exception of our powered cameras (ex: Floodlight Cam) that can operate between -22°F to 120°F (-30°C to 48.5°C).
Does Ring work in extreme cold? ›
Extremely cold weather has unfortunate effects on lithium-ion batteries such as those used in Ring devices. As the temperature drops, batteries may have trouble holding a charge. If it gets cold enough, the batteries may temporarily disconnect power until the temperature normalizes.
At what temperature does the Ring stop working? ›
0°C: The battery may not charge at all. Even hardwired configurations may not charge the battery. -20.5°C: The battery may stop working completely until temperatures warm up.
What is the maximum temperature for Ring Doorbell? ›
Ring Doorbell Product Overview
| Ring Video Doorbell Wired | Ring Video Doorbell (2020 release) |
|---|
| Operating Temperature | -5 to 120 degrees Fahrenheit | -5 to 120 degrees Fahrenheit |
| Hardwired or Battery? | Hardwired | Either |
| Quality | 1080p HD | 1080p HD |
| Field of View | 155 | 155 |
10 more rowsMay 8, 2024
At temperatures between -4°F (-20°C) and 32°F (0°C), the doorbell can continue to work, but the battery will drain because it can't be charged. If the battery drains completely, the doorbell will shut down, and you'll need to bring it inside to be charged.
How many degrees does Ring camera cover? ›
Ring Camera Breakdown
| Features & pricing | Ring Indoor Cam | Ring Stick Up Cam Wired |
|---|
| Video resolution | 1080p HD | 1080p HD |
| Viewing angle (in degrees) | 115 | 130 |
| Color night vision | No | No |
| Infrared night vision | Yes | Yes |
10 more rowsApr 4, 2024
Checking the specs for the Ring Alarm contact sensor, it is weather-resistant with an IP66 rating. The IP66 rating confirms that It is waterproof against hose-directed water and falling drops of rain or snow. It has an operating temperature range of negative 4 degrees to 120 degrees Fahrenheit.
Are Ring security cameras weather proof? ›
Ring doorbells and outdoor security cameras are water-resistant and designed to withstand normal rainfall and snow. Ring products are not waterproof and should not be submerged in water or sprayed with high pressure water.
How do I stop my Ring Doorbell from freezing over? ›
Doorbell camera manufacturers have specific recommendations for keeping their products warm in the winter. For example, Ring recommends bringing the doorbell indoors to recharge the battery. Recharging the device also increases its temperature, allowing it to function optimally in the winter.
Ring's Flood & Freeze sensor will detect water where it's installed or when the temperature drops below 40-degrees Fahrenheit.
Why does my ring keep freezing up? ›
Try the following steps to try and help resolve your concern: Reboot your Doorbell using the Ring app. Reboot your router by shutting it down for a few seconds and then powering it back on. Verfiy that your Doorbell has a good signal strength.
Can heat damage a Ring? ›
Any threat fine jewelry faces must be noted. While theft and carelessness may be the most well-known threats, the weather can damage jewelry as well. Searing heat and biting cold alike can threaten even an engagement ring's beauty.
What temperature is Ring outdoor camera rated for? ›
As this is an indoor/outdoor camera, it will work in temperatures from negative five to 120 degrees Fahrenheit.
What is the temperature rating of the Ring indoor camera? ›
Indoor Only Use: The Ring Indoor Cam, 2nd Gen. is designed for indoor use only. The camera has an operating temperature rating of -4°F to 113°F (-20°C to 45°C).
Why is my Ring battery not working in the cold? ›
Below 40 degrees Fahrenheit, the battery will need to be charged much more frequently, and below about -5 degrees, it might not work at all. If you have trouble with the Ring draining quickly, bring the battery indoors, let it warm up to room temperature, and then charge it normally.
How do I stop my Ring Doorbell camera from freezing? ›
Try the following steps to try and help resolve your concern:
- Reboot your Doorbell using the Ring app.
- Reboot your router by shutting it down for a few seconds and then powering it back on.
- Verfiy that your Doorbell has a good signal strength.
A funny thing happens when it gets cold outside – your finger shrinks! You know what this means? Your engagement ring will not fit so snug on your finger as it did earlier in the year. This also means a potentially loose engagement ring that can slip off your finger.
Do doorbell cameras work in cold weather? ›
Doorbell cameras work in cold weather so long as the temperature isn't below the device's minimum operating threshold. For example, Google's Nest Doorbell has a minimum operating temperature of -4 degrees Fahrenheit. However, its battery requires at least 32 degrees Fahrenheit to charge efficiently.
